I am getting close to a fix ending and was scouring the market and decided to start with my current lender (santander). Online, they offered an 85% ltv 2 year fix for 3.49% plus fees.
When I rang up as an existing customer, they offered 1% higher stating that the web rate was a headline rate.
Now I am hoping someone from MSE towers can advise, but nowhere on the mortgage pages does it state that the rates are typical APR and they will depend on your circumstances.
Is this a case of different rates for new customers and existing.
Anyone else have experience of this happening? I have logged a complaint and will get the final letter to pursue this further if required, but I understood any typical rates had to mention that they were typical based on credit scoring.
When I rang up as an existing customer, they offered 1% higher stating that the web rate was a headline rate.
Now I am hoping someone from MSE towers can advise, but nowhere on the mortgage pages does it state that the rates are typical APR and they will depend on your circumstances.
Is this a case of different rates for new customers and existing.
Anyone else have experience of this happening? I have logged a complaint and will get the final letter to pursue this further if required, but I understood any typical rates had to mention that they were typical based on credit scoring.