Last April I reviewed my mortgage and went to halifax as they offered me a holiday which was great as I was pregnant and knew we may want to take this when I got to naff pay! So today I ring halifax to ask for this to be told I can't until I have paid a year. I had been told by the mortgage man in branch that I could take 6 months if I paid 6 months, that was the reason we took the product. I complained and the man lodged it with complaints. He then rang back to offer me £75 for the inconvenience but there is no way they will honour our mortgage holiday til June and then it is only 2 months! I am so angry I was told wrong.
I accepted the £75 goodwill but now I can't help but wonder if I have done the right thing.......
I accepted the £75 goodwill but now I can't help but wonder if I have done the right thing.......