I have had a mortgsage with c&g for some years and due to some problems I fell into arrears. I have 4 loans ( 3 of which are cca regulated). i have been paying off £20.00 per month against £13000 arrears. In Jan they wrote to me and offered me a consolidation of the arrears. They went through the figures with me and it would have meant a reduction of my monthly payment from £773 to £621.00 per month. So they said they needed my husbands permission to do this and as we are seperated I arranged for him to come in to take the call. they never called and so i called them a couple of days later and they said so long as I said he was ok with it they would go ahead. They then worked out the figures again and made it about £485.00 per month. I did say are you sure and he said yes. So I agreed to it. about 10 days leter I got a letter that said my new payment would be £921.00 per month!!!
So I called and they said it was a mistake. I spoke to my brother and he suggested I go back and try to extend the term of the last 3 loans to finish at the same as loan no 1 which would be just before i retire in 6 years. This would mean a payment of £650.00 per month, loand 2 would become repayment instead of interest and all loand would finish before retirement. but he sais as loan 4 was out of term he could not do it but ho would.
so nearly 4 weeks went by and everytime I contacted them I was told it was underway and would be completed soon. About 3 weeks ago I managed to speak to someone with a brain and she escalated it to a complaint. The advisor said I would just have to sign a couple of forms and we could go ahead.
I have 3 restriction on my title from 3 cc companies i owe money to but did not think this would be a problem as they are not charges ( and say that on my title deeds). however they wrote saying they have to be changed from CCA to FSA regulated loans ( the last 3) and would send me a form. I phoned my contact who I explained what i though to be the difference between a charge and a retriction and she said she would speak to the legal dept. No news and then i just called and was told no that i HAVE TO PAy off those restriction before they can go ahead. As this is about £20000.00 I have no hope of doing that.
I think they asre wrong about the charges and need some help to proceed
Any ideas anyone.
So I called and they said it was a mistake. I spoke to my brother and he suggested I go back and try to extend the term of the last 3 loans to finish at the same as loan no 1 which would be just before i retire in 6 years. This would mean a payment of £650.00 per month, loand 2 would become repayment instead of interest and all loand would finish before retirement. but he sais as loan 4 was out of term he could not do it but ho would.
so nearly 4 weeks went by and everytime I contacted them I was told it was underway and would be completed soon. About 3 weeks ago I managed to speak to someone with a brain and she escalated it to a complaint. The advisor said I would just have to sign a couple of forms and we could go ahead.
I have 3 restriction on my title from 3 cc companies i owe money to but did not think this would be a problem as they are not charges ( and say that on my title deeds). however they wrote saying they have to be changed from CCA to FSA regulated loans ( the last 3) and would send me a form. I phoned my contact who I explained what i though to be the difference between a charge and a retriction and she said she would speak to the legal dept. No news and then i just called and was told no that i HAVE TO PAy off those restriction before they can go ahead. As this is about £20000.00 I have no hope of doing that.
I think they asre wrong about the charges and need some help to proceed
Any ideas anyone.