Hi
My husband and I had a massive problem with Santander at the end of last year, which resulted in them listening to phone calls, then admitting they had misinformed me, result being that we would have to pay a £5k erc, but we would get it back when we took out the new mortgage on the new house within 6 months of redemption.
I spent a huge amount of time getting the new application processed, even had to sell my car to pay off a loan that made us 'unaffordable' even though we could afford it as husband takes dividends from his company netting £1k a month that they wouldn't take into account.
Anyway, I wrote a letter to Santander to complain about the length of time the application was taking.... We were close to the 6 months cut off due to their ridiculous criteria (we only wanted to borrow what we already owed on our previous mortgage!)
They have now written back saying they can't find ant record of them telling me they would repay the erc and having looked at my file they now won't.
So basically now they've got the £5k they're washing their hands of it! In addition we would've been better off letting our old house out for a year rather than paying £5k!
So now we're £5k out of pocket and in limbo with the new application so still owe my father £185k as he lent us the money to buy the new house before the old one had completed (new build wanted 2 week completion to get £40k off asking price)
What shall I do? They just dont to know now theyve got their money IMO
Thanks
Julie
My husband and I had a massive problem with Santander at the end of last year, which resulted in them listening to phone calls, then admitting they had misinformed me, result being that we would have to pay a £5k erc, but we would get it back when we took out the new mortgage on the new house within 6 months of redemption.
I spent a huge amount of time getting the new application processed, even had to sell my car to pay off a loan that made us 'unaffordable' even though we could afford it as husband takes dividends from his company netting £1k a month that they wouldn't take into account.
Anyway, I wrote a letter to Santander to complain about the length of time the application was taking.... We were close to the 6 months cut off due to their ridiculous criteria (we only wanted to borrow what we already owed on our previous mortgage!)
They have now written back saying they can't find ant record of them telling me they would repay the erc and having looked at my file they now won't.
So basically now they've got the £5k they're washing their hands of it! In addition we would've been better off letting our old house out for a year rather than paying £5k!
So now we're £5k out of pocket and in limbo with the new application so still owe my father £185k as he lent us the money to buy the new house before the old one had completed (new build wanted 2 week completion to get £40k off asking price)
What shall I do? They just dont to know now theyve got their money IMO
Thanks
Julie