I have a policy running from 1990 to present , on a 39,000 mortgage , i was told by some people that i had missed the deadline , but i thought i would send a letter of complaint anyway , and today i received a letter from santander saying that they are upholding my complaint and have offered £3,4075:j, should i take it or do they offer less at first to see if i accept it . i am not being greedy its just when i think how much i have paid in the offer is very low .
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