My husband and I recently applied for a mortgage, through our mortgage adviser, with Coventry. We chose coventry as it was the cheapest repayments and the lowest fees. Only £199 valuation fee. We were approved. However when the letter arrived confirming our offer the offer had changed. The rate had gone up significantly and we were also told that we would have to pay further fees. The reason- we were not existing coventry customers.
The offer that we had seen did not state this when we searched it via our adviser or (obviously) we would not have applied. I think this is false advertising- they should not have approved us for that offer knowing we were not exisiting customers. We did not proceed with the offer. The £199 fee was meant for the valuation which did not happen therefore I think along with the previous points made, I feel that we are entitled to our money back. Please could anyone shed any light on this matter and perhaps advise us on steps to take to reclaim the money.
Thank you!
The offer that we had seen did not state this when we searched it via our adviser or (obviously) we would not have applied. I think this is false advertising- they should not have approved us for that offer knowing we were not exisiting customers. We did not proceed with the offer. The £199 fee was meant for the valuation which did not happen therefore I think along with the previous points made, I feel that we are entitled to our money back. Please could anyone shed any light on this matter and perhaps advise us on steps to take to reclaim the money.
Thank you!