My endowment recently matured and we filled in the forms they sent us to enable them to pay into our bank! They said they did it last week but the bank account number and sort code they used are not ours! They said they are the details we gave them which we are disputing and have asked them to forward us a copy of the form we filled in so we can see for ourselves! They told us that they needed permission to be able to do this took an e-mail address and we still havent seen it! They have told us we will have to wait until the money is returned to them before we get it. We are frustrated because they cant tell us how long that would be, all phone calls are also frustrating because we are passed from pillar to post and put on hold for quite some time, please can someone give us some advice as to what to do next?
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