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Advice needed for my daughter please

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Hi hope you can help, my daughter applied for a mortgage with Yorkshire bank, she has applied for a mortgage of 118,800 on a property purchase price of132,00 she has an excellent credit score on experian, however, due to a missed name on the electoral register (she lives with me) (she took a form to our local council a few months ago but somehow this wasn't entered on,) so the bank turned her down,so she has filled in the form again, &is taking it to the council tomorrow & they said if they have time they will print her out an acknowledgement form) when they turned her down they said she would have to get a15percent deposit (19,000) even though all her other documentation shows she lives at the address provided, so my question is is this a normal thing & what can she do about it, she doesn't want to lose the house so she needs to go about it quickly, & there is no way she can get the other 5 percent of deposit in time, would this now go against her after all her careful saving& planning if she applied to another bank for a mortgage? Hope you can help, many thanks x

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