I had a mortgage with accord mortgages. I moved to a new house on 30th Nov. As part of the move, my solicitor settled the outstanding amount. I am now in the new house with a different mortgage provider.
But, on 4th Dec, Accord mortgages took a payment for well over £1000 through my old direct debit ( even after settling and closing my old mortgage ) and kept the money well over two weeks and refunded on 20th Dec. This has caused other damages on other regular payments.
What can I do? Ideally I expect a compensation from Accord mortgages for all of these. It's simply their fault. I briefly contacted them and they said that I should have cancelled the standing order ( which is completely wrong to me).
Any advice will help.
Thanks,
But, on 4th Dec, Accord mortgages took a payment for well over £1000 through my old direct debit ( even after settling and closing my old mortgage ) and kept the money well over two weeks and refunded on 20th Dec. This has caused other damages on other regular payments.
What can I do? Ideally I expect a compensation from Accord mortgages for all of these. It's simply their fault. I briefly contacted them and they said that I should have cancelled the standing order ( which is completely wrong to me).
Any advice will help.
Thanks,