Hi all, I thought I would mention my dilemna. I am debt free (£150 on 1 credit card but that will paid off at the end of the month) All my previous accounts are shown as "Satisfactory" and "Settled" The problem is last year I was hospitalized for a couple of weeks for two seperate reasons. Everything was sorted and have been discharged with a clean bill of health. I informed SANTANDER that I will have to pay at a reduced rate and then I would pay the outstanding balance in full as my house sale was going through. They have since sent me a letter confirming this which I attach at the bottom of this posting. The problem is that I now have a red 4 on my Experian report and this is actually stopping me from getting a New Mortgage. I have basically now given up hope...unless any of you know how I can get around this? I am not holding out much hope to be honest.:( BTW I have a £25K deposit.
Following our telephone conversation this afternoon, I am emailing you as promised.
Re: Santander Personal Loan Account**************
I can confirm that you contacted us yourself, before your account went into arrears to advise us that you were very unwell and unable to work as a self employed driving instructor. As a result, you experienced a sharp fall in your income and were unable to maintain your regular payments for a period of time.
We made an arrangement with you, and you maintained this throughout. When you did return to work, you increased your payments to us as you were able. You then notified us that as your were waiting for your house sale to go through, and once it did, you would settle the arrears on your account, before paying the debt off in full. You did as you promised.
I am very sorry that I have been unable to amend your credit rating at all, as we are obliged to record a true and factual account of how your account was conducted. We have reflected that fact that we did have an arrangement with you.
I would like to wish you luck in gaining a new mortgage offer and all the best for the future
Kind Regards
Customer Resolution Manager
Centralised Collections Unit (CCU)
Santander UK plc, Building 3, Floor 1, Carlton Park, Narborough, Leicester, LE19 0AL
Tel: 0845 6093969
Following our telephone conversation this afternoon, I am emailing you as promised.
Re: Santander Personal Loan Account**************
I can confirm that you contacted us yourself, before your account went into arrears to advise us that you were very unwell and unable to work as a self employed driving instructor. As a result, you experienced a sharp fall in your income and were unable to maintain your regular payments for a period of time.
We made an arrangement with you, and you maintained this throughout. When you did return to work, you increased your payments to us as you were able. You then notified us that as your were waiting for your house sale to go through, and once it did, you would settle the arrears on your account, before paying the debt off in full. You did as you promised.
I am very sorry that I have been unable to amend your credit rating at all, as we are obliged to record a true and factual account of how your account was conducted. We have reflected that fact that we did have an arrangement with you.
I would like to wish you luck in gaining a new mortgage offer and all the best for the future
Kind Regards
Customer Resolution Manager
Centralised Collections Unit (CCU)
Santander UK plc, Building 3, Floor 1, Carlton Park, Narborough, Leicester, LE19 0AL
Tel: 0845 6093969